Digital Client Services & Experience Expert (User Change Management) - VIE Contract

The Digital Client Services & Experience Expert (User Change Management) role within the Digital Data & Technology team focuses on developing and implementing change management strategies to facilitate the adoption of new support models, technologies, and processes. The position involves gathering user requirements, creating communication and training plans, and monitoring adoption metrics to ensure smooth transitions. This role requires collaboration with product owners and business stakeholders to coordinate change management activities across global and regional teams.