Digital Commerce: Order Fulfilment Controller (Sixty60)

This role involves proactively managing order risks and providing exceptional customer support across various channels to ensure a seamless digital commerce experience. The position requires handling a high volume of customer interactions through calls, chats, and emails while troubleshooting incidents to achieve first contact resolution. The controller will collaborate with stores, couriers, and internal stakeholders to maximize on-time and in-full order deliveries and identify trends for process improvements.