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Digital Customer Experience & Analytics Manager at City of Phoenix - ApplyBlast

Digital Customer Experience & Analytics Manager

City of Phoenix

5 months ago

3.5 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Digital Customer Experience & Analytics Manager leads the strategy, delivery, and continuous improvement of digital customer experiences across U.S. and Canadian web and ecommerce properties. This role owns the regional roadmap for UX optimization, ecommerce experience and operations enablement, customer feedback/community management, and measurement strategy to ensure the digital ecosystem supports product discovery, education, and conversion across B2B and consumer brand experiences.

Skills

Qualifications

Bachelor’s degree in Marketing, Business, Digital, Analytics, or related field

About City of Phoenix

phoenix.gov

Headquarters

Phoenix, Arizona, United States

Company Size

10001+ employees

Founded

1867

View Profile

City of Phoenix is the municipal government for Phoenix, Arizona, responsible for delivering core public services such as public safety, water and wastewater, transportation, parks and recreation, planning and permitting, and human services. Its website centralizes information and digital services for residents, businesses, and visitors—offering online payments and permits, service requests, news and alerts, elected leadership and city council materials, and departmental program details. The city emphasizes transparency, public engagement, emergency communications, and infrastructure and economic development to support quality of life across Phoenix’s neighborhoods.