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Digital Customer Experience Manager at UOB - ApplyBlast

Digital Customer Experience Manager

UOB

25 days ago

2.6 on Glassdoor

Ho Chi Minh City, Vietnam

Onsite

Full Time

Manager

0 applicants

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About this role

The Digital Customer Experience Manager at UOB Vietnam focuses on elevating the mobile app experience to drive customer satisfaction and engagement. This role involves monitoring app ratings, analyzing customer journeys, and implementing improvements to enhance self-service adoption. The position requires collaboration with product and UX teams to optimize user flows and deliver data-driven recommendations for app performance.

Responsibilities

Enhance customer satisfaction by monitoring app ratings and resolving feedback
Improve customer experience by optimizing app journeys and driving self-service adoption
Maintain analytics dashboards to track performance and deliver actionable recommendations

Skills

About UOB

uobgroup.com

Headquarters

Singapore, Central Region, Singapore

Company Size

10001+ employees

Founded

1935

View Profile

UOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.