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Digital Customer Success Lead at Karbon - ApplyBlast

Digital Customer Success Lead

Karbon

3 months ago

4.6 on Glassdoor

United States

Hybrid

Full Time

Senior

1 applicant

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About this role

Karbon is seeking a Digital Customer Success Lead to design and operate the digital-first success motion for their SMB segment. This builder role involves creating automated lifecycle journeys, scalable adoption programs, and AI-powered interventions to drive product adoption and retention. The position requires hands-on experience building digital programs, leveraging AI tools for outreach, and collaborating cross-functionally with Product and Marketing teams.

Responsibilities

Design and own the full digital customer journey for the SMB segment
Build and manage automated lifecycle email and in-app campaigns
Identify leading indicators of retention and create proactive playbooks
Leverage AI tools to automate outreach and personalize communication
Build and run scalable webinar programs to educate customers

Skills

About Karbon

karbonhq.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2014

View Profile

Karbon is a cloud-based practice management platform for accounting firms that centralizes work, emails, tasks and client communications to improve visibility and team collaboration. It provides workflows, shared inboxes, task and project tracking, templates and reporting to streamline processes and boost efficiency for distributed teams. Karbon connects with core accounting tools so firms can manage capacity, deadlines and client work consistently as they scale.