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Digital Customer Support Representative at Window Nation - ApplyBlast

Digital Customer Support Representative

Window Nation

2 months ago

4.0 on Glassdoor

Fulton, Maryland, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Digital Customer Support Representative will serve as the voice of Window Nation across social media, online review platforms, and other digital channels, engaging with customers and prospects to celebrate positive experiences and address concerns with empathy and professionalism. Working closely with the Brand Reputation Manager, this role helps protect and enhance the company's online reputation while providing valuable customer insights.

Responsibilities

Respond promptly to customer reviews and messages across digital platforms
Identify and escalate customer concerns to internal partners
Maintain accurate business listings and share feedback with internal teams

Skills

About Window Nation

windownation.com

Headquarters

Fulton, Maryland, United States

Company Size

501-1000 employees

Founded

2006

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Window Nation is a home improvement company that sells and installs replacement windows, doors, siding, and roofing for residential customers. It operates in multiple U.S. markets and focuses on exterior remodeling services.