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Digital Operations Support Analyst at Caterpillar - ApplyBlast

Digital Operations Support Analyst

Caterpillar

3 months ago

4.0 on Glassdoor

Chennai, Tamil Nadu, India

Onsite

Full Time

Junior

0 applicants

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About this role

As a Digital Operations Support Analyst for Cat Interact, you will join a fast-paced team to improve customer experience and digital communications through Caterpillar's global dealer network. You will provide day-to-day support to dealers regarding product implementation, utilization, configuration, and integrations with third-party providers while collaborating with engineering partners and stakeholders. This role involves diagnosing technical problems, assisting with software upgrades, and analyzing client issues to drive the future of the Cat Interact platform.

Responsibilities

Assist clients with implementing new products and software upgrades
Diagnose and resolve common technical problems and integration issues
Analyze client-identified issues requiring changes to software or procedures
Provide day-to-day support for product utilization and configuration
Coordinate documentation for product releases and deployment plans

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.