Digital Platforms & Innovation – Program Manager
Ciena(1 month ago)
About this role
As part of Ciena's Digital Platforms & Innovation Team, this role involves leading transformative initiatives to redefine customer support experiences globally. The position focuses on fostering innovation and leveraging AI-powered tools to advance automation in Global Customer Care, thereby enhancing operational efficiency and delivering superior service.
Required Skills
- Program Management
- AI Tools
- Customer Support
- Digital Platforms
- Innovation
Qualifications
- Bachelor’s degree in engineering
- Computer Science
- PMP
- CAPM
About Ciena
ciena.comCiena is a global leader in optical and routing systems, services, and automation software.
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