Digital Research & Insights, Vice President

The Digital Research & Insights role at Citi is a strategic subject-matter expert in user research within the Wealth organization, focused on applying research insights to inform product direction and business decisions. The position emphasizes validating product offerings, advisory experiences, and operational models—particularly for new-to-product initiatives where risk mitigation is critical. It partners closely with cross-functional teams across Product, Technology, Design, Analytics, and Business to influence strategy and go-to-market decisions.