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Digital Tech Support Analyst - Cat Customer Support at Caterpillar - ApplyBlast

Digital Tech Support Analyst - Cat Customer Support

Caterpillar

3 months ago

4.0 on Glassdoor

Peoria, Illinois, United States

Onsite

Full Time

Senior

0 applicants

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About this role

As a Digital Tech Support Analyst at Caterpillar, you will serve as the primary technical guide for global customers utilizing Cat Technology product offerings like Product Link and VisionLink. You will diagnose and troubleshoot hardware, software, and connectivity issues while documenting solutions to improve future support processes. This role requires collaborating with engineering teams to escalate complex problems and provide feedback for product enhancements.

Responsibilities

Respond to customer inquiries via phone, email, and live chat
Diagnose and troubleshoot hardware, software, and connectivity issues
Document issues and solutions in the ticketing system
Collaborate with engineering teams to escalate complex issues
Guide customers through step-by-step resolution processes

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

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Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.