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Digital Tech Support Analyst at Caterpillar - ApplyBlast

Digital Tech Support Analyst

Caterpillar

3 months ago

4.0 on Glassdoor

Bangalore, Karnataka

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technical Support Analyst at Caterpillar Inc. investigates, monitors, and manages technical support cases, focusing on trend analysis and process improvement to enhance Tier 1 resolution rates. The role involves collaborating with global eCommerce workstream leads, documenting solutions for knowledge management, and communicating feedback between customers and technology teams. Candidates will apply troubleshooting approaches to analyze hardware, software, and operational factors impacting system performance in an enterprise environment.

Responsibilities

Investigates and monitors technical support cases using standard procedures
Analyzes case data to identify trends and documentation gaps
Coordinates with internal teams to resolve escalated or aging cases
Documents troubleshooting steps and solutions for knowledge management
Communicates customer feedback to technology and business teams

Skills

Qualifications

Bachelor's degree2–4 years technical support experience

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

View Profile

Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.