Direct Service Manager-Day/Evening

The Direct Service Manager leads and supervises Resident Advisors across Covenant House New York’s residential programs in Manhattan and the Bronx, ensuring day‑to‑day operations run smoothly and that staff receive coaching, training, and performance evaluations. This role collaborates closely with the Program Coordinator and Senior Director of Shelter to maintain a mission‑driven culture, manage crises, and oversee program compliance and grant performance. The manager also handles shift coverage, onboarding, and represents the program at events, with flexible availability for evenings, weekends, and holidays.