Directeur, Services de Vente au Détail / Director of Retail Services

Philadelphia Gas Works

2 months ago

Laval, Quebec

Hybrid

Full Time

Director

0 applicants

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About this role

The Director of Retail Services oversees the full operational and financial performance of PGW Auto Glass's Canadian Retail business, owns the Retail P&L, leads retail operations nationally, and drives profitable growth, operational excellence, and customer experience across all retail locations.

Skills

Qualifications

8-12+ years of progressive leadership experience in retail, multi-site operations, or servicesDemonstrated P&L ownership in a complex, distributed environmentStrong operational discipline with a hands-on leadership styleExperience in private equity-backed or performance-driven organizationsProven ability to lead leaders and scale operations

About Philadelphia Gas Works

pgworks.com

Philadelphia Gas Works (PGW) is the municipally owned natural gas utility serving the City of Philadelphia, delivering safe, reliable natural gas to roughly 500,000 residential and commercial customers. PGW operates and maintains the city’s gas distribution infrastructure, provides emergency response and leak remediation, meter services and billing, and runs energy efficiency and customer assistance programs. The company emphasizes safety, regulatory compliance, and infrastructure modernization to maintain service reliability and affordability for city residents. PGW also offers conservation incentives and outreach to help customers reduce energy use and manage bills.