Director, Agent Product Management
Liberate(1 month ago)
About this role
The Director, Agent Product Management will build and scale a forward-deployed Agent PM organization that translates customer problems into decision-grade inputs for the platform roadmap and ensures delivery meets ARR commitments. This leadership role focuses on creating operating systems, hiring and developing talent, and improving customer time-to-value and production outcomes. The role partners closely with platform product and engineering to turn customer workflows into scalable product investments while owning escalations and delivery forecasting.
Required Skills
- Product Management
- Team Leadership
- Roadmap Prioritization
- Customer Discovery
- Problem Definition
- Delivery Execution
- Forecasting
- Capacity Planning
- Cross-Functional Leadership
- Executive Communication
+9 more
About Liberate
liberateinc.comLiberate Voice AI provides conversational voice AI that answers inbound calls with human‑like dialogue, enabling 24/7 support and answering 100% of calls with no wait time. The platform automates routine interactions to deliver consistent 5‑star service while freeing live agents to focus on higher‑value or complex issues. Organizations use Liberate to eliminate hold time, scale voice support, and improve overall customer experience without adding headcount.
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