Director, Agent Tools

This role leads the Agent Tools organization within the Traveler & Partner Service Platform, building and evolving systems that customer service agents use to support travelers, partners, and B2B customers. The position involves defining a multi-year product and technology roadmap, leading the Salesforce Service Cloud agent desktop build-out, and advancing AI-assisted resolution capabilities to improve service quality and efficiency. The role requires building and leading a distributed product and engineering organization while partnering with senior stakeholders across Expedia Group.