TTEC Digital
The Director, AI Transformation is an internally facing role focused on advancing TTEC Digital's enterprise AI adoption and turning business needs into deployable AI solutions and agents. The objective is to drive AI maturity and programs across the organization by combining AI transformation, product management, and business process optimization. This role involves developing and deploying AI agents, establishing governance guardrails, and coordinating cross-functional efforts to ensure successful AI integration.
TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TTEC Digital.
TTEC Digital achieves 2025-2026 Microsoft AI Business Solutions Inner Circle award
Sep 25, 2025