Director, Business Architecture
Fidelity
About this role
Director of Business Architecture for Fidelity’s Contact Center Modernization program, responsible for shaping strategic technology investment decisions and guiding multi‑month, cross‑functional initiatives across phone, email, and chat channels. Acts as a senior advisor translating complex business needs into actionable recommendations that align business, technology, and financial perspectives across the enterprise.
Skills
Qualifications
About Fidelity
fidelity.comFidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.
Recent company news
Fidelity Newsroom72% of Americans Say They Will Retire on Their Own Terms as They Embrace a New Retirement Playbook
2 hours ago
Seeking AlphaFidelity Mid-Cap Stock Fund Q4 2025 Commentary
6 hours ago
Fidelity NewsroomFidelity® Q4 2025 Retirement Analysis: Average Annual 401(k) Account Balances Increase by Double Digits for Third Year in a Row
2 weeks ago
FidelityWeekly market update | Market recap | Fidelity
6 days ago
NVIDIA NewsroomNVIDIA DLSS 5 Delivers AI-Powered Breakthrough in Visual Fidelity for Games
2 days ago
About Fidelity
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Fidelity.
Salary
$152k – $202k
per year
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