Director, Business Architecture
Fidelity(1 month ago)
About this role
Director of Business Architecture for Fidelity’s Contact Center Modernization program, responsible for shaping strategic technology investment decisions and guiding multi‑month, cross‑functional initiatives across phone, email, and chat channels. Acts as a senior advisor translating complex business needs into actionable recommendations that align business, technology, and financial perspectives across the enterprise.
Required Skills
- Business Architecture
- Strategic Planning
- Financial Analysis
- Stakeholder Management
- Executive Communication
- Data Analysis
- Project Leadership
- Problem Solving
Qualifications
- BA Degree
- MBA (Preferred)
About Fidelity
fidelity.comFidelity Investments is a leading financial services company that specializes in helping individuals and businesses achieve their financial goals through a wide range of products and services. These offerings include brokerage, retirement planning, investment management, and wealth management, as well as tools for saving and spending efficiently. With a focus on customer support and financial guidance, Fidelity aims to empower its clients to make informed financial decisions to secure their futures. The company is known for its robust online trading platforms and comprehensive financial planning resources.
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