Director, Business Operations — Operational Excellence

The Director of Business Operations — Operational Excellence at IG North America leads efforts to improve operational performance, efficiency, and cost management across the company's operational teams. This role involves identifying workflow inefficiencies, building cost-to-serve models, and designing KPI frameworks to drive data-informed decisions. The position requires close collaboration with Engineering, Data, and Finance teams to implement tooling, process redesigns, and performance management systems that support the organization's strategic goals.