Director, Business Operations

Upshop is seeking a Director of Business Operations to own the strategic operating model for the Product & Engineering organization, focusing on methodology, traceability, and executive visibility. This player-coach role involves setting direction, managing a direct report, and getting hands-on with tools like Jira and Asana to improve processes and automate workflows. The position requires developing the PDLC framework, managing resource planning, and ensuring accurate reporting through KPI dashboards and OKR traceability.