Director, Business Process Architecture (West) - ServiceNow/IRM, Security, Risk & Resilience

NewRocket

3 years ago

3.5 on Glassdoor

Remote

Full Time

Director

4 applicants

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About this role

The Director, Business Process Architecture (Risk and Security) at NewRocket leads delivery of IRM and SecOps solutions—primarily on the ServiceNow platform—for enterprise customers across the Western US. This senior role sits in the Service Delivery organization and focuses on shaping strategy, partnering with technical architects, and ensuring customer outcomes on complex, enterprise implementations. The director also mentors and develops Business Process Architects and builds relationships with vendors and partners.

Skills

Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL FoundationsBSc in Computer Science or IT (or equivalent experience)

About NewRocket

newrocket.com

NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve tough business problems and navigate change with confidence. They deliver advisory and consulting, UX design, implementation and managed services, plus AI solutions (including Agentic/Trusted AI) to extend ServiceNow beyond workflows. NewRocket combines human-centered design, enterprise-grade AI, and end-to-end delivery to accelerate digital transformation and improve service, employee, and customer experiences.