Director - Call Center General Manager
AT&T(1 month ago)
About this role
The Director - Call Center General Manager leads a large consumer contact center, accountable for overall performance, culture, and alignment with organizational goals. This hands-on senior leader drives strategic vision while managing day-to-day operations, stakeholder relationships, and labor/union interactions. The role focuses on sustaining a high-performing, inclusive environment and delivering excellent customer experience.
Required Skills
- Call Center Management
- Operational Leadership
- Union Relations
- Budgeting
- Financial Analysis
- Coaching
- Change Leadership
- Customer Experience
- Compliance
- Stakeholder Engagement
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
About AT&T
att.comShop deals on new phones, including iPhone 16 & Galaxy S25, unlimited data plans & AT&T Fiber. Get 24/7 support, pay bills, and manage your account online.
View more jobs at AT&T →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at AT&T
Similar Jobs
Call Center Shift Supervisor - Olathe Hospital
Clinical Careers Page(1 month ago)
Call Center Agent
Optima Dermatology(19 days ago)
Call Center Representative
Clinical Careers Page(11 days ago)
Member Service Center Representative (Call Center)
Redwood Credit Union(1 month ago)
Abteilungsleitung Call Center (m/w/d)
Intrum(13 days ago)
Call Center Lead
Renuity Home(2 months ago)