Director, Call Center

The Director of Call Center at Renuity leads and scales outbound contact center operations, focusing on sales performance, lead conversion, and customer engagement. This strategic role involves managing inside sales, confirmation, and dispatch teams, while optimizing campaign performance and implementing process improvements through data-driven decision-making. The Director collaborates closely with the executive team to ensure alignment with company objectives and oversees the daily operations to maintain compliance and maximize productivity. Additionally, they are tasked with recruiting and mentoring leaders, fostering a performance-driven culture, and championing change management initiatives.