Director, Call Center
Renuity Home(2 hours ago)
About this role
The Director of Call Center oversees outbound contact center operations, focusing on sales, lead conversion, and customer engagement. This role involves strategic leadership, process optimization, and cross-functional partnership to drive operational excellence within a high-volume environment.
Required Skills
- Call Center
- Outbound Sales
- CRM
- Dialer Management
- Leadership
- Data Analysis
- Process Improvement
- Team Management
- Power BI
- Telecommunications
Qualifications
- Bachelor’s Degree
- 8+ years Call Center Leadership
- 5+ years in outbound sales
- Proficiency with dialer systems (Five9, Nextiva, RingCentral)
About Renuity Home
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