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© All Rights Reserved. ApplyBlast.com
JAMS, Inc.
The Director, Centralized Case Management provides strategic and operational leadership for the national remote case management team, ensuring service excellence, workforce planning, and client satisfaction. This role partners with cross-functional leadership to deliver consistent, high-quality service in a remote environment while overseeing daily operations and driving continuous improvement initiatives. The position is responsible for associate development, quality assurance, risk mitigation, and optimizing operational efficiency across the case lifecycle.
Headquarters
Irvine, California, United States
Company Size
501-1000 employees
Founded
1979
JAMS is a leading provider of mediation, arbitration and other alternative dispute resolution (ADR) services that helps businesses and individuals resolve legal disputes efficiently and impartially. It administers complex commercial, employment, construction, healthcare and class/mass‑tort matters through a nationwide and international panel of experienced neutrals, including former judges and senior attorneys. JAMS offers case management, hearing facilities, online dispute resolution tools, and customized procedures to reduce time and cost compared with litigation. Clients and law firms rely on JAMS for its deep roster of neutrals, administrative support, and emphasis on neutrality and cost‑effective outcomes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for JAMS, Inc..
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