Director - Client Experience

NATIONAL(20 days ago)

HybridFull TimeDirector$163,226 - $215,745 (estimated)Client Experience

About this role

The Director of Client Experience at Nasdaq will lead a Manila-based team supporting the company’s market data clients, focusing on delivering a best-in-class client experience for Nasdaq’s Data Link platform. The role serves as a primary point of contact between clients and internal product stakeholders to surface customer insights and improve offerings, while providing hands-on coverage for urgent client issues and escalations. This is a permanent, hybrid role based in Bonifacio Global City, Taguig within Nasdaq’s market data organization.

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Required Skills

Client Experience
Team Leadership
Stakeholder Management
Escalation Management
Communication
Analytical Thinking
Prioritization
Problem Solving
Client Onboarding
Salesforce

+2 more

Qualifications

Bachelors in Business
Bachelors in Finance
Bachelors in Economics
Bachelors in Computer Science
Bachelors in Computer Engineering
Bachelors in Mathematics

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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