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Matrix Systems & Technologies Incorporated
The Director, Client Success leads the Client Success team to drive growth, adoption, and retention of HST Pathways' healthcare software solutions. This role focuses on optimizing client experiences through AI-driven strategies, predictive analytics, and process improvements to enhance customer satisfaction and revenue expansion. The position involves managing a team of Client Success Managers, overseeing corporate and mid-market accounts, and collaborating with cross-functional departments to ensure operational excellence and strategic alignment.
Headquarters
Upper Marlboro, Maryland, United States
MSTi (Matrix Systems & Technologies Incorporated) is an IT engineering and quality assurance firm headquartered in Upper Marlboro, Maryland, serving federal, state, local, and enterprise organizations since 1996. The company offers three core service areas: Best Practice Integration (governance, IV&V, SDLC design), Total Quality Testing (TQT) for comprehensive system verification and validation, and Targeted Staff Augmentation (TSA) with senior-level technical professionals. MSTi specializes in supporting large-scale IT modernization, systems integration, and mission-critical technology deployments for public-sector and commercial clients.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
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