Director Comprehensive Access Ctr Ops

Well(2 months ago)

OnsiteFull TimeDirector$117,567 - $159,231 (estimated)Patient Access

About this role

The Comprehensive Access Center Operations Director leads the development and operational efficiencies of WellStar's centralized patient access and scheduling services. This leader serves as a subject matter expert in enterprise access, call center metrics, quality management, and performance improvement. The role partners with hospital, medical group, and system leadership to implement and operationalize services that meet organizational and patient needs.

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Required Skills

Patient Scheduling
Call Center
Performance Improvement
Change Management
Leadership
Budgeting
Epic Cadence
Radiant
Microsoft Excel
Customer Service

+1 more

Qualifications

Bachelor's Degree (Health Administration or Other)
Master's Degree Preferred (Health Administration or MBA)
CHFP (Certified Healthcare Financial Professional) - Required (Provisional within 120 days allowed)
Epic Cadence Certification (Preferred)
Radiant Certification (Preferred)
CHAM (Preferred)

About Well

wellstar.org

Wellstar Health System is the largest and most integrated healthcare system in Georgia, operating hospitals, affiliated medical groups, urgent care centers and tailored health plans across the state. It offers comprehensive care in virtually all medical specialties — including primary care, heart care, cancer treatment, neurological services and women's health — through inpatient, outpatient and virtual channels. Nationally and locally recognized for high-quality, patient-centered care and exceptional caregivers, Wellstar emphasizes coordinated, accessible services and easy ways to find and schedule care.

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