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Director, Consumer Digital Experience at Credit Acceptance - ApplyBlast

Director, Consumer Digital Experience

Credit Acceptance

17 days ago

4.4 on Glassdoor

Remote

Full Time

Director

0 applicants

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About this role

The Director, Consumer Digital Experience leads the vision and execution for Credit Acceptance's consumer digital journey across the website, mobile app, and web portal. This role defines the multi-year destination state for the digital experience, manages a prioritized roadmap, and partners with marketing and servicing teams to drive engagement, conversion, and customer retention. The position oversees digital payments, self-service capabilities, and the development of a high-performing product and design team.

Responsibilities

Define multi-year destination state and own prioritized roadmap for consumer digital experience
Set and enforce experience standards across website, mobile app, and web portal surfaces
Partner with marketing teams to translate business opportunities into digital experiences

Skills

About Credit Acceptance

creditacceptance.com

Headquarters

Southfield, Michigan, United States

Company Size

1001-5000 employees

Founded

1972

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Credit Acceptance is an indirect auto finance company with over 50 years of experience helping consumers finance vehicles regardless of their credit history. The company works with a nationwide network of over 15,000 participating independent dealers, providing pre-qualification and financing solutions for car buyers. Credit Acceptance also offers dealers tools such as fast approvals, same-day funding, and remote signing capabilities to help grow their businesses.