Director, Consumer Experience Design Strategy and Insights
Memorial Hermann Health System
About this role
The Director of Consumer Experience Design is a senior leader responsible for advancing a human-centered vision for patient and staff experiences across Memorial Hermann care settings. The role focuses on integrating design research, service blueprinting, and design thinking into organizational strategy to enhance consumer interactions and outcomes. This position partners with multidisciplinary leaders and reports to the Vice President, Consumer Experience.
Skills
Qualifications
About Memorial Hermann Health System
memorialhermann.orgMemorial Hermann is advancing health and personalizing care with hospitals, specialty programs and services located throughout the Greater Houston area.
Recent company news
Houston ChronicleMemorial Hermann offers voluntary buyouts amid industry-wide financial pressures
1 month ago
KHOUHouston area's largest health system plans Mont Belvieu expansion
Oct 17, 2025
12thMan.comTexas A&M Sports Properties and Memorial Hermann Health System Announce New Sponsorship
Aug 8, 2025
The Business JournalsMemorial Hermann confirms layoffs of remaining University Place facility ahead of 2026 sale
Oct 8, 2025
Community Impact | NewsMemorial Hermann Health System purchases 40.3 acres in Beacon Hill development in Waller
Jul 31, 2025
About Memorial Hermann Health System
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Memorial Hermann Health System.
Salary
$125k – $169k
per year