ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Director, Control Tower at ShipBob, Inc. - ApplyBlast

Director, Control Tower

ShipBob, Inc.

4 months ago

Remote

Full Time

Senior

4 applicants

View Job Listing

Apply to 100+ jobs

About this role

As the Director of Control Tower at ShipBob, you will lead the Merchant Operations Department in India to support a growing global merchant base. This strategic leadership role focuses on managing operations, improving processes, and ensuring exceptional service delivery while collaborating with US-based stakeholders to achieve company goals.

Responsibilities

Lead and manage the Merchant Operations Department in India
Implement continuous improvement initiatives for merchant experience
Develop and mentor a high-performing team of leads and specialists
Manage department budget, headcount planning, and cost mitigation initiatives
Collaborate with US stakeholders to define and achieve strategic goals

Skills

Qualifications

10+ years of experience5+ years in operations people managementExperience scaling operational teamsBackground in BPO or Customer Service organizationsExperience managing e-commerce customer operations

About ShipBob, Inc.

shipbob.com

Headquarters

Chicago, Illinois, United States

Company Size

501-1000 employees

Founded

2014

View Profile

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.