Director, CRM & Integrated Strategy

The Director, CRM & Integrated Strategy at Monks serves as the strategic lead for a portfolio of clients, translating high-level business objectives into measurable, lifecycle-focused programs. The role emphasizes integrating owned channels with broader digital and paid media strategies and requires a hands-on, player-coach who works with teams and clients to drive growth and retention. It sits within an agency environment focused on enterprise marketing solutions and cross-channel integration.