Director, CRM & Loyalty

The Director, CRM & Loyalty leads the strategy and performance of Talbots' Loyalty and Credit Card programs to drive customer acquisition, engagement, retention, and lifetime value. This role oversees the loyalty ecosystem, including program design, member engagement, credit card growth, vendor partnerships, and promotional strategy. The position partners closely with Marketing, Merchandising, Finance, and Operations to ensure loyalty and credit initiatives support broader business goals and profitable revenue growth.