Director, Customer Centricity- Vaccines
Sanofi(1 month ago)
About this role
The Director, Customer Centricity — Vaccines at Sanofi leads the customer experience vision and strategy for the US vaccines business, driving modernization after a recent SAP/ERP implementation. The role owns technology, data, and execution to align customer outcomes with retention, revenue growth, and long-term success during a major transformation.
Required Skills
- Customer Experience
- CRM
- VoC Platforms
- Analytics
- Data Integration
- Lean
- Six Sigma
- Journey Mapping
- Root Cause Analysis
- Automation
+3 more
Qualifications
- Bachelor's Degree
- Master's Degree (Preferred)
- Six Sigma Green Belt
- Six Sigma Black Belt
About Sanofi
sanofi.comSanofi is a research & development-driven, AI-powered healthcare biopharma company committed to improving lives through innovative medicines & vaccines.
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