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Director, Customer Delivery & Enablement at Trackforce - ApplyBlast

Director, Customer Delivery & Enablement

Trackforce

2 months ago

3.1 on Glassdoor

Montreal, Quebec, Canada

Hybrid

Full Time

Director

0 applicants

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About this role

The Director, Customer Delivery & Enablement will lead the end‑to‑end implementation, training, and professional services functions for Trackforce's SaaS security platform. This role is responsible for improving time‑to‑value, scaling customer education, and driving revenue and profitability of professional services while collaborating with sales, marketing, and client success. Success will be measured by delivery speed, utilization, service bookings, customer satisfaction, and product adoption.

Responsibilities

Lead end-to-end customer implementation lifecycle
Build and scale the Customer Training Academy
Drive professional services revenue and profitability

Skills

Qualifications

Bachelor's degreeMBAPMPSix Sigma

About Trackforce

trackforce.com

Headquarters

London, England, United Kingdom

Company Size

1-10 employees

View Profile

Trackforce is a security workforce management company that provides cloud-based software to optimize physical security operations. Its platform combines scheduling, guard tour and activity tracking, incident reporting, analytics, and mobile apps — plus AI-driven tools like ReportPro — to help teams protect, detect, and respond more efficiently. Serving customers in 50+ countries with 560k+ active users and over 200k secured sites, Trackforce emphasizes global scale, multi-language support, and deep security industry expertise. Organizations choose Trackforce for integrated operations management, real-time visibility, and automation that improve compliance, productivity, and accountability.