Director, Customer Delivery & Outcomes
Ema
About this role
The Director, Customer Delivery & Outcomes owns strategic enterprise accounts end-to-end, ensuring delivery quality, outcome ownership, customer leadership, and commercial growth. This role combines delivery orchestration, account ownership, and executive stakeholder management.
Skills
Qualifications
About Ema
emaengineer.comEMA Engineering & Consulting delivers MEP design and consulting solutions, including master planning, commissioning, energy consulting, sustainability, and construction administration. The firm provides integrated design services for Education, Healthcare, and Civic projects, helping clients optimize building performance from planning through occupancy. With a collaborative, client-focused approach and experienced teams, EMA translates complex engineering challenges into reliable, energy-efficient environments. Operating under the EMA brand (Estes, McClure & Associates Inc.), the company combines engineering expertise with trusted service to expand possibilities for its clients.
About Ema
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Ema.
Salary
$160k – $220k
per year
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