Director, Customer Experience (CX)

The Director, Customer Experience (CX) leads strategic planning and execution of customer experience programs across client accounts, ensuring integrated facility management services are delivered through a customer-centric lens. This role drives measurable improvements in user experience and service performance while integrating voice of customer data into decision-making and continuous improvement initiatives. The position involves leading cross-functional teams, embedding CX principles into service delivery, and fostering innovation across the organization.