Director, Customer Experience, Insights & Analytics

Labcorp(1 month ago)

HybridFull TimeDirector$176,999 - $233,295 (estimated)Customer Experience

About this role

The Director, Customer Experience Insights & Analytics at Labcorp leads the measurement and strategic use of customer feedback to shape business decisions and drive a customer-first culture. The role partners across Marketing, Sales, Product, Operations, and Executive Leadership to embed insights into organizational priorities. The position is based near Burlington or Durham, NC and follows a hybrid schedule with a minimum of three in-office days per week.

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Required Skills

NPS Programs
Qualtrics
Advanced Analytics
Predictive Analytics
AI Enablement
Tableau
Power BI
Data Visualization
Executive Reporting
Stakeholder Engagement

+8 more

Qualifications

Advanced Degree in Business, Analytics, or Marketing (Preferred)

About Labcorp

labcorp.com

Labcorp is a global life sciences and healthcare company that provides diagnostic laboratory testing and drug development services. It operates clinical laboratories and digital testing solutions for patients and providers while supporting biopharma companies with clinical trial services, central laboratory capabilities, and development analytics. Labcorp’s testing, data and research platforms help guide healthcare decisions across clinical care, research and commercial drug development worldwide.

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