Director, Customer Experience (Onboarding & Adoption)

Kaseya Careers(11 days ago)

Medellin, ColombiaOnsiteFull TimeDirector$192,407 - $255,840 (estimated)Customer Success

About this role

The Director of Digital Onboarding at Kaseya will lead and scale digital onboarding and adoption experiences across the company’s SaaS product portfolio. The role is focused on building scalable, data-driven onboarding programs to accelerate time-to-value, improve adoption, and enhance overall customer experience. This position is based in Colombia and partners closely with Customer Success, Product, Engineering, and Go‑To‑Market teams.

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Required Skills

Digital Onboarding
Digital Adoption
Customer Success
Product Adoption
Data Analysis
Leadership
Stakeholder Management
Workflow Design
CRM Integration
SaaS

Qualifications

Bachelor's Degree
Advanced Degree Preferred

About Kaseya Careers

kaseya.com

Kaseya is a global provider of IT and security management software that helps managed service providers (MSPs) and internal IT teams streamline and simplify operations. Its platform bundles remote monitoring & management (RMM), IT automation, endpoint security, backup & disaster recovery, patch management, PSA/workflow and network monitoring to give teams a single pane of glass for managing distributed infrastructure. Kaseya emphasizes scalability, automation and integrated security to reduce manual work, accelerate service delivery and improve visibility and compliance. Customers choose Kaseya for a unified, MSP-focused toolset designed to run and protect IT environments at scale.