Director, Customer Insights & Analytics

The Director, Customer Insights & Analytics will establish and lead a centralized function within the Customer Experience organization to unify Voice of the Customer data across global contact centers, digital channels, and physical experiences. This role translates complex customer data into actionable insights to drive improvements in satisfaction, loyalty, and business outcomes while building a high-performing analytics team. The leader serves as the primary advisor to the CX Leader, defining the vision, roadmap, and operating model for enterprise-wide customer insights.