Director Customer Service & Sales Support

The Director of Customer Service & Sales Support provides strategic and operational leadership for the customer service and sales support organization at LION, ensuring a high-quality experience for customers, internal sales teams, and distribution partners. This role leads the organization through a significant period of transformation, including the implementation of new business systems and processes, while balancing day-to-day operational excellence with long-term growth. The Director partners with Sales, Operations, Supply Chain, Finance, and IT to improve the end-to-end customer experience and establish clear service standards.