Director, Customer Success, APAC

The Director, Customer Success, APAC provides strategic and operational leadership for the Customer Success organization across the region, ensuring customers achieve measurable business outcomes and realize maximum value from their partnership with the organization. This leader-of-leaders role is responsible for leading and developing Customer Success Managers who are people leaders across APAC, managing multidisciplinary teams of Customer Success Managers and Technical Success Consultants. The role is accountable for customer retention, adoption, value realization, and the overall customer experience while identifying expansion opportunities in partnership with Sales.