Director, Customer Success Onboarding

The Director, Customer Success Onboarding leads the onboarding function for all Foley customers, from SMB to Enterprise, owning the end-to-end experience from signed contract through go-live. This people-leadership role manages a team of specialists and managers while partnering with Sales, Customer Success, and Operations to ensure seamless customer transitions and successful implementations. The position focuses on building scalable processes, driving team performance, and managing key onboarding metrics.