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Director, Customer Success Strategy at Hewlett Packard Enterprise - ApplyBlast

Director, Customer Success Strategy

Hewlett Packard Enterprise

1 month ago

4.8 on Glassdoor

Houston, Texas, United States

Onsite

Full Time

Director

0 applicants

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About this role

The Director, Customer Success Strategy leads the global Customer Success strategy for Networking Services, establishing a lifecycle-based approach to enhance SaaS adoption, customer value realization, retention, and growth. This role defines a consistent customer experience across onboarding, adoption, support, renewal, and expansion by integrating digital experiences, data, automation, and human engagement. The position requires partnering with cross-functional teams to align customer outcomes and drive measurable success in adoption, health, and expansion.

Responsibilities

Define global Customer Success strategy and multiyear roadmap for Networking Services
Establish customer lifecycle framework spanning onboarding, adoption, value realization, and expansion
Partner across Services, Sales, Support, Product, and Delivery to align customer outcomes

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.