Director, Customer Success

Inovalon(1 month ago)

HybridFull TimeDirector$132,000 - $140,000Customer Success

About this role

The Director, Customer Success leads and scales a Client Success organization to drive customer retention, satisfaction, and growth. This role ensures customers realize measurable value from Inovalon’s products through data-driven insights, executive engagement, and cross-functional alignment. The Director will optimize the customer journey, implement scalable processes and technologies, and oversee responsible use of AI and automation to support business growth.

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Required Skills

Leadership
Coaching
Executive Sponsorship
Account Planning
Business Reviews
Advocacy
Retention
Product Adoption
Expansion
NPS

+23 more

Qualifications

Bachelor's Degree

About Inovalon

inovalon.com

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