Tribute Technology Career Center

Director, Customer Success

Tribute Technology Career Center

19 hours ago
Remote
Full Time
Director
0 applicants
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Tribute Technology Career Center
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About this role

A Director of Customer Success at Tribute Technology leads client engagement, retention, and expansion across a growing customer base. The role focuses on maximizing Net Revenue Retention and customer lifetime value through strategic leadership and cross-functional collaboration.

Skills

Qualifications

8+ years of experience in B2B SaaS Customer Success or Account ManagementProven ownership of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)Deep experience leading CS strategy across SMB, Mid-Market, and Enterprise ACV segmentsDemonstrated success managing and forecasting recurring revenue across both month-to-month and term-based contractsExperience driving cross-sell and expansion across multi-product portfolios
Tribute Technology Career Center

About Tribute Technology Career Center

tributetech.com

Tribute Tech is a digital experience platform that powers business websites and direct-to-consumer storefronts. It offers a configurable layout/theme system and storefront workflows for rapid creation and hosting of online marketing pages and e-commerce experiences. The platform provides developer-friendly APIs (DM API) and progressive web app capabilities with service workers to enhance performance and offline availability. With turnkey hosting, support for custom domains, and store configuration, Tribute Tech enables organizations to launch scalable, web-ready online experiences.

About Tribute Technology Career Center

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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