Kraken
As Director, Customer Success – Japan, you will lead Kraken's most strategic client relationships while building the regional Customer Success presence. This role requires acting as a trusted advisor to C-level stakeholders, driving adoption of Kraken's energy platform, and managing complex B2B operations within the Japanese utility and energy sectors.
Kraken is a cryptocurrency exchange and financial services platform, founded in 2011, that allows individuals and institutions to buy, sell, trade, stake, and custody digital assets, as well as trade stocks and ETFs. It offers spot and derivatives trading (futures, margin), OTC desks, staking, custody, fiat on-ramps, tokenized equities (xStocks), a global money app (Krak) for spending and sending cash and crypto, and institutional products and APIs. Headquartered in San Francisco, Kraken serves millions of users worldwide and emphasizes security, regulatory compliance, and global market access.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kraken.
482% above the average for this role
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