Director, Customer Success

A Director of Customer Success Management at Genesys leads and scales the Customer Success organization within the North region, driving customer outcomes, retention, and revenue growth. The role involves defining strategy, managing a team of Customer Success Managers, and acting as an executive sponsor for strategic accounts to maximize net revenue retention. This position requires establishing scalable programs and operational frameworks while partnering with Sales, Product, and Marketing to shape the product roadmap based on customer insights.