Director, Customer Support

Mealticket

1 day ago

Remote

Full Time

Director

0 applicants

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About this role

The Director, Customer Support at Meal Ticket leads the transformation of support operations, focusing on intelligent self-service, AI-assisted support, and proactive strategies to enhance customer experience. This role involves strategic planning, team leadership, and cross-functional collaboration to deliver high-quality support at scale.

Skills

Qualifications

7+ years in customer support or customer experience leadership3 years in a Director-level or equivalent role at a B2B SaaS companyExperience leading intelligent support transformationProven track record of improving self-service utilization, CSAT, and time-to-resolutionExperience designing and governing SLA frameworks

About Mealticket

mealticket.com

Meal Ticket is a SaaS provider of distribution management software tailored to foodservice distributors. Their platform delivers better data, analytics and operational tools so distributors can maximize profits, find new opportunities, and make more confident business decisions. The suite centralizes key workflows—pricing, sales enablement, ordering and business intelligence—to surface actionable insights and direction. Distributors use Meal Ticket to streamline operations, improve margins and grow sales.