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© All Rights Reserved. ApplyBlast.com
wheel
The Director, Customer Support leads and inspires a high-performing team to deliver exceptional service while modernizing operations through AI-powered tools and automation. This role focuses on improving key metrics like Patient Net Promoter Score (NPS) and resolution time by implementing best practices and data-driven strategies. The position involves partnering with cross-functional teams to evaluate and scale AI solutions, ensuring compliance and driving continuous improvement in the customer support function.
Headquarters
Austin, Texas, United States
Company Size
201-500 employees
Founded
2018
Wheel is a turn-key telehealth and virtual care platform that provides everything companies and clinicians need to deliver virtual care. Its Horizon telehealth platform offers a complete toolkit to deploy and scale virtual care programs across teams. The platform supports the full virtual care workflow, from scheduling and video visits to patient engagement and administrative tasks. Wheel’s mission is to put great care within everyone’s reach, driving accessible and scalable virtual care.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for wheel.
16% below the average for this role