Director, CX (Customer Experience)

The Director of CX (Customer Experience) drives revenue growth and customer lifetime value by crafting end-to-end digital experiences at the intersection of audience strategy, data-driven journey design, and conversion technology. This role leads high-touch client programs while partnering with growth and pitch teams to win new business. The position focuses on mapping holistic customer journeys, leveraging retention platforms, and scaling experiment-led CRO frameworks to influence client growth and shape the agency's strategic offering.